1.Introduction
TixBytes (“we”, “our” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and share your information when you use the TixByte platform. By using TixByte, you consent to the practices described in this policy.
2.Information We Collect
We may collect the following categories of information:
- Personal Information
- Full name
- Email address
- Phone number
- Transaction information
- Payment details required to process ticket purchases
- Payments are handled securely by third-party payment providers; we do not store full payment card details
- Event Information
- Registration details when you attend or organise an event
- Technical & Usage Data
- IP address
- Device type
- Browser type
- Activity logs and usage patterns
- Communications
- Messages sent to customer support
- Messages sent through the platform
3.Legal Basis for Processing
We process personal data based on one or more of the following legal grounds:
- Performance of a contract, e.g., ticket purchases and event access
- Compliance with legal obligations
- Legitimate business interests, such as fraud prevention, platform security and platform improvement
- User consent, where applicable
4.How We Use Your Information
We use your information to:
- Process ticket purchases and payments
- Facilitate event registration and access
- Communicate important event updates
- Provide customer support
- Prevent fraud and enhance platform security
- Comply with applicable laws and regulations
6.Organiser Access to Attendee Data
Event organisers may be granted limited access to attendee information for event management purposes.
Where CSV export or similar features are enabled:
- Data may only be used for event-related communication and administration
- Organisers must not sell, share, or misuse attendee data
- Organisers are responsible for securing any exported data
- Misuse of data may result in suspension, termination, or legal action
7.Data Retention
We retain personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy or as required by applicable law.
8.Your Rights
You have the right to:
- Request access to your personal data
- Request correction or deletion of your data
- Withdraw consent at any time
- Request data portability
Requests can be sent via WhatsApp to 0906 328 5400
9.Security
We implement reasonable technical and organisational measures, including encryption and access controls, to protect your personal data against unauthorised access, loss, or misuse.
If you have any questions about this Privacy Policy or how your data is handled, please contact us on WhatsApp at 0906 328 5400.