Refund Policy

1.Overview

TixBytes provides a platform that connects event organisers with ticket buyers. Refund decisions are primarily determined by the event organiser’s refund policy.

2.Organiser-Controlled Refunds

Each event may have its own refund terms. Buyers are advised to review an event’s refund policy carefully before completing a purchase.

TixBytes does not independently determine refund eligibility.

3.Cancelled or Postponed Events

If an event is cancelled or rescheduled, refund eligibility will be determined by the organiser. Where applicable, refunds will be processed according to the organiser’s stated policy.

4.Service Fees

Platform service fees charged by TixBytes are generally non-refundable, except where required by law. Where a per-ticket service fee applies, it follows our published structure (5% plus ₦100 per ticket), subject to any lower rate configured for an event. See the Pricing page for details.

5.Refund Requests

To request a refund, contact support on WhatsApp with your relevant booking details:

0906 328 5400

Refund processing timelines depend on the organiser and payment provider.

6.Chargebacks

Unauthorised chargebacks may result in account review or suspension. Users are encouraged to contact support before initiating a chargeback.

7.Disclaimer

By purchasing tickets through TixBytes, you agree to the refund terms set by the event organiser and this Refund Policy.